Mission Statement
As Veterinary Professionals, our work is inspired by our passion for animals and is guided by knowledge. We strive to provide both quality medicine and compassionate care that will enhance the quality of life and the longevity of all our patients. We will work with each client and be mindful of their emotions and expectations. We are committed to encouraging responsible ownership and promoting preventative health care. Our goal at Sterner Veterinary Clinic is to treat every client and patient as we would treat our families; with respect, honesty and compassion.
Core Values
Accountability - providing quality care to patients every step of the way
Positive Environment – Support and encourage other team members to do their best
Profitable Growth – Reduce waste, schedule appropriately, REACT in a timely manner, limit invoicing errors / on account issues
Respect – Management, doctors and staff, our clients, the Clinic and its property
Integrity – Be honest! If you or someone on your shift makes a mistake or has an issue arise, be sure to tell the appropriate team member
Community Service – Encourage teammates to participate in community service events
Organization – Treatment logs, flow sheets, invoices, flow of patient care
Teamwork! Delegate appropriately, share the work, help where needed
